Courteous And Professional

• OPI Resorts Staff are easily identifiable in their apparel.
• We aim to provide a polite, welcoming and efficient service, resolving your enquiry first time wherever possible.
• All matters will be treated in confidence. Our Staff will deal with your enquiry with experience and discretion.

Easy To Do Business With

• We will be determined in the way we deliver our service and treat all clients of OPI Resorts equally.
• We will provide services accessible to all our customers.
• Where we are not able to provide information, we will liaise with the necessary organisations on your behalf to get your enquiry resolved.
• Our staff speak a wide variety of languages in addition to English.
• Our website has easy navagation and search facilities.
• We have multiple channels of communication.

Responsible and Accountable

• We will be responsible and accountable for the accuracy and quality of our work and are committed to investing in our staff development so we can help you more efficiently.
• We will respond to any written complaints within 7 working days.
• We are committed to the corporate aims for customer care and service.