As part of the OPI Group, OPI Resorts adheres to the Group Customer Charter. It has been derived out of our experience of client’s needs and aspirations of the levels of service that is required for complete satisfaction within the vacation marketplace.
Each employee has been assessed on their ability to deliver our charter and understand the importance of delivering exceptional quality.
Our aim is to give you the best service we can. Our Customer Charter tells you what you can expect from us. It also tells you about how we keep an eye on ourselves by measuring whether we are meeting our commitments to you.